VERKAR / INSIGHTS

Real lives.
Work worth understanding.

On useful AI, ordinary working days,
and building something that belongs in them.

Just trying to find a plumber: the customer’s side ↗

Missed calls, incomplete messages and the difficulty of agreeing a visit. The other side of a busy service business’s working day.

A busy plumber, missed calls and an evening of follow-ups. A reflection on the work around running a small service business.